Transparency and Sustainability

At Skyrocket Pediatric Therapy Foundation, our mission is to see your child reach their full potential. We also pride ourselves on recruiting and retaining the most skilled and passionate therapists in the field. We are able to offer this high level of expertise because we provide our team with a stable professional environment and a guaranteed income.

Our therapists are dedicated professionals who invest deeply in your child’s journey. By respecting their time and honoring your scheduled appointments, you help us maintain a supportive culture where our clinicians can focus entirely on your child’s growth. When families demonstrate a mutual commitment to our policies, it allows us to keep the best therapists on our team—ensuring your child receives the consistent, high-quality care they deserve.

Why Understanding Your Insurance Matters

Insurance is a complex contract between you and your provider. While we do our best to assist with billing, it is essential that you understand your specific benefits to avoid unexpected financial burdens. Surprises in coverage, such as unmet deductibles or non-covered services, can lead to large balances that families may not be prepared to pay. For our organization, these "surprises" can result in significant financial losses that directly impact our ability to operate. By staying informed about your benefits, you help ensure that resources stay focused on your child’s clinical progress rather than administrative disputes.

The Importance of Attendance

Consistency is the single most important factor in a child’s progress. When sessions are missed, the momentum of therapy is broken, and it takes longer to reach goals.

Insurance & Billing Policies

OUR NETWORK STATUS

We are In-Network providers for:

• Tricare

• Blue Shield of California

• Select Blue Cross Blue Shield (BCBS) plans

• Inland Regional Center (IRC)

• IEHP (Single-Case Agreement)

  
  

Regarding IEHP: 

We are not in-network with IEHP. However, we can occasionally obtain a Single Case Agreement (also known as a Letter of Agreement or LOA). While we can explain how this process works, the responsibility for initiating and managing this request lies solely with the client.

PRESCRIPTIONS / AUTHORIZATIONS

Some insurance plans require a doctor’s prescription, authorizarions or a formal referral before therapy can begin. While we will try to verify if each plan requires this, it is the responsibility of the client to know if this is a requirement for their plan.

DEDUCTIBLE / COPAY / COINSURANCE

We strongly recommend that you call your insurance provider personally to verify your coverage and benefits.

Financial Responsibility: Ultimately, the client is responsible for knowing their plan details. Any costs not covered by insurance (including copays, coinsurance, and deductibles) are the responsibility of the parent or guardian.

Our Provider Information (NPI and Tax ID)

This information is specific to our facility.

• NPI Number: 1821795451

• Tax ID: 872744121

• Clinic Address: 26856 Adams Ave., Suite 100A, Murrieta, CA 92562

  
  

Attendance and Cancellation Policies

Attendance Policy for Evaluations and Treatment Sessions

EVALUATIONS

Evaluations can be rescheduled or cancelled, but notice must be sent to scheduling@skyrockettherapy.org a minimum of 24-hours in advance. Failure to do so will result in $185 charged to the credit card on file. Evaluation appointments will only be confirmed once the “Recurring Payment Authorization” form has been completed and credit card information has been uploaded into the client portal on Simple Practice.

TREATMENT SESSIONS

We understand that life happens. To provide flexibility while maintaining consistency, we allow for the following:

• Advanced Notice Required: All cancellations—including those due to illness—must be rescheduled before the original session time starts.

• Teletherapy: Teletherapy may be an option (if appropriate for your child and if discussed with your therapist) as an alternative to missing a session when your child is sick or out of town or as an option for makeup sessions.

  
  

Important:

• Rescheduling a missed session is the responsibility of the caregiver.

• We will do our best to make that session up within the following month, but we cannot guarantee that we will have availability.

• If you reschedule a session and then are not able to attend the rescheduled session, payment is due but the session will be forfeited.

• If you’ve attempted to attend a session and cannot complete the session due to behavioral challenges, emotional dysregulation, or non-emergency medical issues, the session will be billed as a regular session.

  
  

Cancellation Fees

Insurance companies do not pay for missed appointments. If a session is missed and not rescheduled in advance, the credit card on file will be billed.

DISCONTINUATION OR PAUSING OF SERVICES

If you plan to discontinue or pause services for any reason, we require a minimum of two weeks' notice. Please be advised that failure to provide this notice will result in billing for the sessions scheduled during that two-week period.

Acknowledgment and Agreement of Clinic Policies

By signing below, I acknowledge that I have received, read, and fully understand the information provided regarding insurance benefits, attendance, and billing policies.

I have been given ample opportunity to ask questions regarding these policies and have those questions answered to my satisfaction.

I understand that my family is expected to abide by above policies as a condition of receiving services at Skyrocket.

I further acknowledge that I am financially responsible for any balances as outlined in the billing and insurance sections provided to me during this intake process.